Products
Last updated
Last updated
The Products panel lists all products currently available to the User, products the User has subscribed to, and subscription/unsubscription requests that he has submitted. In order to open the panel select it from the More section that is located in the main menu of the mobile app. The panel contains three tabs:
Active – this tab contains a list of Products to which the user has already subscribed i.e. those subscription requests which are manually confirmed by the Admin or confirmed in the automatic mode;
Catalogue – contains a list of Products that are available to the User for subscription;
Requests – contains subscribe/unsubscribe requests sent by the user.
This tab displays cards of products available to the User for subscription. Please note that Product cards are grouped into specific categories, which are assigned by the Admin in the Product settings. To scroll through a category, simply swipe it to the left.
Subscription to the Product of interest is carried out by tapping the ‘Subscribe’ button. If the Product already has an active request awaiting processing by the admin, the "Processing..." button is displayed instead of the "Subscribe" button.
If the User does not have enough funds to pay the fee, or if there are no available User accounts to be charged for using the Product, then he will receive a corresponding reject. This is only valid in the case of automatic request confirmation/charging.
There are two subscription options - if the User does not need to sign additional documents or if there is a need to sign them.
If the documents are not required to be signed, then the subscription request will be created immediately after clicking the appropriate button. This request will await verification by the admin and after its confirming the User will be subscribed to the Product.
In case it is required to sign documents in order to subscribe to the Product, then an additional ‘Sign documents’ screen that allows to take the necessary actions will be shown to the User:
This screen contains the following elements:
The name of the document, which is displayed in the upper part of the screen;
The content of the document displayed in the main part of the screen;
When acquaintance with the documents is finished, the ‘Done’ button will become active;
Number of pages in the document displayed in the lower part of the screen and is utilized to indicate the progress made when signing documents;
In case the required fields are missing on the current page, the system will display a corresponding message and will not allow the User to move to the next page.
This tab looks the same as the Catalogue tab, with the only difference that it displays Products that the User has already subscribed to. Each Product сard in this tab has a ‘Subscribed’ button, but when tapping it, the mechanism for unsubscribing from the required Product is launched. After tapping the button, the User will be asked to confirm his unsubscription.
Please note that after confirmation, the User will be immediately unsubscribed, without waiting for the end of the period for which the fee was charged.
If the Product already has an active request that awaits to be processed by the admin, the "Processing..." button is displayed instead of the "Subscribed" button.
Depending on the state of the Market data subscriber status setting at the user level, the product card displays the Pro price or Non-pro price respectively. If this setting is disabled, then the product is free for the user, so the inscription FREE is displayed on the product card. If Market data subscriber status is not defined, then both prices separated by a slash are displayed at once on the product card, the display format is <non-pro price> / <pro price> <currency>.
This tab displays all requests sent by the User for subscribing/unsubscribing to the Products for the selected period:
The Requests tab contains the following elements:
Period selector located to the right from the tab’s name contains the Daily (set by default), Two day to date, Week to date, and Month to date options for selecting the required time range for Product requests displaying;
Product – displays the Product name;
Request type – displays the request type. For the User convenience Subscription requests are colored blue and Unsubscription requests are colored white;
Request status – displays the status of each request, statuses also appear in different colors, namely Processing (colored white), Approved (colored green), Rejected (colored red), Canceled (colored gray). The second line under the status displays Date/Time when this status was assigned;
Tapping any request line will initiate request cancelling and bring up the corresponding confirmation screen.
Please note that only those requests that have the ‘Processing’ status can be canceled.
Each Product card contains the name of the Product, its logo, price, **and the ‘Subscribe’ button. In case the logo was not received from the server,will be displayed instead. In the upper right corner of each Product card there is the button, tap it to open the detailed information about the Product.
